Canadian Occupational Projection System (COPS)

Search for Occupational Projection Summaries (2019-2028)

The current COPS projections were completed in 2019, well before the 2020 COVID-19 outbreak that resulted in exceptional and abrupt economic and labour market disruptions in Canada as well as abroad. However, the focus of the COPS projections is on long-term trends in occupational labour markets, not on short-term developments. At the moment, these long-term trends are not expected to be affected markedly by the COVID-19 outbreak as its impacts are generally foreseen to be temporary.

Note: The projections were developed for 293 occupational groupings that cover the entire workforce, using the 2016 National Occupational Classification (NOC). For additional information on these groupings, please visit the COPS Occupational Groupings' Definition. For more information about the methodology used to assess each occupation, please click here.

Search Result : User support technician & Information systems testing technician (2282)

Occupational Outlook
BALANCE: Labour demand and labour supply are expected to be broadly in line for this occupation group over the 2019-2028 period at the national level. The section below contains more detailed information regarding the outlook for this occupational group.
Occupations in this Group
  • User support technicians (2282)
  • Information systems testing technicians (2283)
Skill Type
Natural and applied sciences and related occupations
Skill Level
Occupations usually require college or vocational education or apprenticeship training.
Employment in 2018
117,000
Median Age of workers in 2018
39.7 years old
Estimated Median Age of Retirement in 2018
61 years old

In order to determine the expected outlook of an occupation, the magnitude of the difference between the projected total numbers of new job seekers and job openings over the whole projection period (2019-2028) is analyzed in conjunction with an assessment of labour market conditions in recent years. The intention is to determine if recent labour market conditions (surplus, balance or shortage) are expected to persist or change over the period 2019-2028. For instance, if the analysis of key labour market indicators suggests that the number of job seekers was insufficient to fill the job openings (a shortage of workers) in an occupational group in recent years, the projections are used to assess if this situation will continue over the projection period or if the occupation will move towards balanced conditions.

Over the 2016-2018 period, this occupational group experienced a significant increase in employment. However, this was following important declines after the 2008-2009 recession. The unemployment rate decreased to a level below its own historical norm and below the national average in 2018. The number of unemployed workers per job vacancy decreased over the period. Despite the improvements in the labour market conditions, the employment increase coupled with the lower unemployment rate signal that employers were able to meet the demand with available workers. In fact, the number of employees reporting working overtime hours remained below its own historical norm and around the national average. Hence, the analysis of key labour market indicators suggests that the number of job seekers was sufficient to fill the job openings in this occupational group.

Over the period 2019-2028, the number of job openings (arising from expansion demand and replacement demand) for User support technician & Information systems testing technician are expected to total 42,800, while the number of job seekers (arising from school leavers, immigration and mobility) is expected to total 45,900 .

As job openings and job seekers are projected to be relatively similar over the 2019-2028 period, it is expected that the balance between labour supply and demand seen in recent years will continue over the projection period. The majority of job openings are projected to arise from employment growth and retirements. Retirements are expected to account for about 45% of total job openings, a proportion that is significantly lower than the average of all occupations (about 59% of openings). These workers tend to be younger, but also to retire at a slightly earlier age than most Canadian workers, resulting in a retirement rate that is somewhat lower than the average of all occupations. Employment growth is projected to be significantly higher than the average. Job creation in this occupation is expected to be supported by rapid technological changes such as the automatization of processes, for which users will increasingly need technical support.

With regard to labour supply, the majority of job seekers are expected to come directly from the school system. New immigrants are also expected to be a major source of labour supply in this occupation. The skills typically required in this occupation are usually standardized worldwide and not unique to the Canadian labour market. As a result, there are lower barriers for immigrants to enter this occupation. In addition, foreigners in this occupational group coming from countries with a free trade agreement with Canada might be eligible to work in Canada, simplifying their entry and permanency in the country. Finally, some job seekers in this occupational grouping will come from related occupations in the technology sector.

Projection of Cumulative Job Openings and Job Seekers over the Period of 2019-2028

This table contains data related to Projected Job Openings.
Level Share
Expansion Demand: 18,100 42%
Retirements: 19,000 44%
Other Replacement Demand: 2,900 7%
Emigration: 2,700 6%
Projected Job Openings: 42,800 100%
This table contains data related to Projected Job Seekers.
Level Share
School Leavers: 36,700 80%
Immigration: 8,500 19%
Other: 700 2%
Projected Job Seekers: 45,900 100%
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